Shipping and Delivery
Shipping and Delivery
All items offered on VieHandCraft are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality! We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: USPS, FedEx, DHL, UPS, EMS, Local Post...
Orders are processed when the payment is accepted.
SHIPPING & HANDLING
With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.
| PRODUCT | PRODUCTION TIME (Business Days) |
US SHIPPING TIME (Business Days) |
|---|---|---|
| Ornament | 3-5 | 7-10 |
| Flipbook Machine | 3-5 | 7-15 |
| Apparel | 2-4 | 5-7 |
| Poster | 2-4 | 5-7 |
| Mug | 2-4 | 5-7 |
| Canvas | 2-4 | 5-7 |
| Blanket | 2-4 | 5-7 |
| Fluffy Slippers | 5-7 | 7-10 |
| Sweatshirt | 5-7 | 10-15 |
| Keychain | 3-5 | 10-15 |
| Stocking | 3-5 | 10-15 |
| Garden Stake | 3-5 | 10-15 |
| Metal Sign | 3-5 | 10-15 |
| Wood Sign (Door Sign) | 3-5 | 10-15 |
| Key Hanger | 3-5 | 10-15 |
| Decorative Mat | 3-5 | 10-15 |
| Passport Holder | 3-5 | 10-15 |
| Luggage Cover | 3-5 | 10-15 |
| Remembrance Collar Sign | 5-7 | 10-15 |
| AOP Sweatshirt | 5-7 | 10-15 |
| Acrylic Plaque | 5-7 | 10-15 |
| Candle Holder | 5-7 | 10-15 |
| Photo Frame | 5-7 | 10-15 |
| Tumbler | 5-7 | 10-15 |
| Pillow | 5-7 | 10-15 |
| Graduation Stole | 3-5 | 7-10 |
Other countries
- Estimated delivery time varies by destination
- Most international orders arrive within 10–25 business days
Total delivery time
Your total delivery time is:
Production time + Shipping time
For example, if production takes 5 business days and shipping takes 10 business days, the estimated total delivery time would be about 15 business days.
Tracking information
Once your order has shipped, you will receive a tracking number by email when available. You can also use our Track Order page to check your shipment status.
Important notes
- Delivery times are estimates and are not guaranteed
- We are not responsible for delays caused by customs, weather, or shipping carriers after the order has been shipped
- Customers are responsible for providing the correct shipping address at checkout
- Any customs fees, import duties, or taxes charged by the destination country are the customer’s responsibility
Personalized and handmade items
Because our products are custom-made, slight variations may occur. These small differences are part of the handmade and personalized nature of each item and make every piece unique.
Please note:
- The above time frame is only applied for orders to the US with standard shipping methods.
- Orders placed from Puerto Rico, Guam and Hawaii will take 7-10 days more than other US states.
- Delivery to military regions are currently limited. We are very sorry for the inconvenience.
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- Large orders (Canvas, Poster) can not be shipped to PO Box address and will be shipped separately to ensure safe delivery. Free shipping policies are not applied.
- When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering VieHandCraft and if you have any questions, please don't hesitate to contact us via Nicky@VieHandCraft.com.