Privacy Policy

At VieHandCraft, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have.

By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

A. Information you provide directly

When you place an order, contact us, subscribe to our emails, or submit customization details, we may collect:

name
email address
phone number
billing address
shipping address
order details
personalization details you submit
photos, text, audio, or other content you upload for custom products
customer support messages and attachments

B. Payment information

When you make a purchase, your payment is processed securely through our payment providers. We do not store your full credit card number on our servers.

C. Information collected automatically

When you browse our site, we may automatically collect certain information, such as:

IP address
browser type
device type
time zone
pages viewed
products viewed
referring website
search terms
interactions with our website, emails, or ads

This information may be collected through cookies, pixels, log files, tags, and similar technologies.

2. How We Use Your Information

We use your information to:

process and fulfill your orders
create and personalize your products
send order confirmations, shipping updates, and service messages
respond to your questions and support requests
detect fraud, abuse, or suspicious activity
improve our website, products, and customer experience
personalize content, promotions, and advertising
comply with legal obligations

3. Custom Product Content

Because many of our products are personalized, you may provide photos, names, dates, messages, song details, or other custom content.

We use this information only to:

create your requested product
communicate with you about your order
provide support if there is an issue with your order

Please do not upload content you do not have the right to use.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

keep the website functioning properly
remember your preferences
understand how visitors use our site
measure the performance of marketing campaigns
improve advertising relevance

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

5. How We Share Your Information

We do not sell your personal information for money.

We may share your information with trusted service providers that help us operate our business, such as:

Shopify, which powers our online store
payment processors, to securely process payments
shipping and logistics providers, to deliver your order
Klaviyo, for email and marketing communications
Zendesk or similar customer support tools
analytics and advertising partners, such as Google, to understand traffic and improve marketing performance

We may also share information:

when required by law
to respond to lawful requests from authorities
to protect our rights, customers, or business
in connection with a business transfer, merger, or sale

6. Analytics and Advertising

We may use analytics and advertising tools, including Google Analytics, to understand how visitors use our website and how our ads perform. These tools may collect information about your browsing behavior on our site and across other websites.

We may also use remarketing or targeted advertising to show you relevant ads based on your interactions with our site.

You can manage ad personalization through your browser settings or through tools provided by platforms like Google and other advertising networks.

7. Email and Marketing Communications

If you sign up for our emails or make a purchase, we may send you:

order-related emails
customer service messages
promotional emails and offers

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. Even if you unsubscribe from marketing messages, we may still send service-related emails about your orders.

8. Data Retention

We keep personal information only as long as necessary to:

fulfill orders
provide support
maintain business records
comply with legal, tax, accounting, and dispute-resolution requirements

If you request deletion of your personal information, we may retain certain information where required or permitted by law.

9. Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

request access to the personal information we hold about you
request correction of inaccurate information
request deletion of your personal information
object to or restrict certain processing
opt out of certain marketing or targeted advertising activities

To make a privacy request, please contact us using the information below.

10. Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will review and delete it where appropriate.

11. International Data Transfers

Depending on your location, your information may be processed in countries other than your own, including by our service providers. These countries may have different data protection laws than your country of residence.

When we work with service providers, we take reasonable steps to ensure your information is handled securely and appropriately.

12. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the services we use. Any updates will be posted on this page with the revised “Last updated” date.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us at:

Email: Nicky@VieHandCraft.com